RESOLVED: Issue with a cluster impacting multiple Database services
  • Databases for PostgreSQL
  • Dallas
  • INC0617406
  • Description

     

     SERVICES/COMPONENTS AFFECTED:

     

     

     

    - Databases for PostgreSQL

     

    - Databases for Elasticsearch

     

    - Databases for etcd

     

    - Databases for Redis

     

    - Messages for RabbitMQ

     

     

     

    IMPACT:

     

    Customers may not be able to access their instances in Dallas environment.

     

     

    STATUS:

      -2019-02-21 18:06 UTC - INVESTIGATING - The operations team is aware of the issue and is currently investigating.  

      -2019-02-22 06:58 UTC - INVESTIGATING - The operations team has resolved the connectivity issue for most instances in Dallas.  Some instances may still not be accessible and the operations team continues to work on them

      -2019-02-22 09:34 UTC - MONITORING - The operations team is monitoring the issue.

    - 2019-02-22 10:10 UTC - RESOLVED - The operations team has resolved the issue as of 09:17 UTC

    - 2019-02-22 15:10 UTC - INVESTIGATING - The operations team is aware of the issue and is currently investigating.

    - 2019-02-22 15:47 UTC - RESOLVED - Issue has been resolved as of 15:35 UTC